Additional information

We are pleased to announce that we are now located in our new premises at Floris Versterlaan 63-A in Leiden. We are situated in the Woody's building. The waiting area is the coffee bar of Woody's Coffee, so feel free to take a seat until we come to escort you for your appointment.

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We have 3 dedicated parking spaces available, and there is no paid parking for these spaces. If these are occupied, you can park at the beginning of the street, where paid parking is available. 

The payment terms are inseparably linked to the treatment agreement between you as the patient/client and the physiotherapist.

 

Appointments must be canceled at least 24 hours in advance. Appointments that are not canceled or are canceled too late will be charged at the applicable rates.

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Payment for physiotherapy services must be made within fourteen days from the invoice date. After this period, default occurs, and the physiotherapist is entitled to take collection measures without further notice.

 

In addition to the invoice, statutory interest will also be charged.

All costs associated with the collection of invoiced amounts, including extrajudicial costs, will be borne by the patient/client.

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If your insurance does not cover the physiotherapy services provided, you will receive an invoice with the rates as listed on the website for the relevant treatment.

Our practice is affiliated with the Royal Dutch Society for Physiotherapy (KNGF). Additionally, all our therapists are registered in the BIG register and the Central Quality Register for Physiotherapy (CKR).

We always strive to maintain the highest level of quality for both the practice and the physiotherapists.

As a practice, we strive to ensure that both the contact and treatment proceed as smoothly as possible, helping you in the best way we can. If you have any complaints about the practice, the physiotherapist, the treatment, or anything else, we encourage you to bring this to our attention. This is important for both you, other patients, and the quality of physiotherapy. You can address this directly with the relevant therapist or communicate it through the practice. If you would rather not do this alone, feel free to bring someone with you, such as a partner, family member, or friend.

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If the conversation with the practice or therapist does not lead to the desired outcome, you can file a written complaint with the professional association (KNGF). The online form for submitting a complaint can be found here: (https://defysiotherapeut.com/wp-content/uploads/2021/11/KNGF_meldformulier_klachten.pdf)

 

Liability
Fysiotherapie Leidse Baan is not liable for the loss, theft, or damage to personal belongings of patients in and around the building.

General Information
The GDPR (General Data Protection Regulation) is the new law protecting privacy and personal data. Under this law, organizations working with personal data have certain obligations, and the individuals whose data is processed have specific rights. In addition to this general law, there are specific regulations regarding privacy in healthcare, including those listed in the Medical Treatment Agreement Act (WGBO). This privacy policy aims to inform you about your rights and our obligations under the GDPR and the WGBO.

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Our Practice
In our practice, various personal data about you may be processed. This is necessary to provide you with (medical) care and is also required for the financial handling of treatments. We fully comply with the GDPR regulations when processing this data.

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The Practice’s Obligations
Fysiotherapie Leidse Baan and its therapists are responsible for the processing of personal data in the practice. The practice fulfills the following obligations:

• Your data is collected for specific purposes:

  • For physiotherapeutic care

  • For efficient management and policy

  • For supporting scientific research, education, and information sharing

• In principle, no processing is done for other purposes.

• You will be informed when your personal data is being processed. This may be done by your healthcare provider, but also through practice information folders or our website.

• All staff members at Fysiotherapie Leidse Baan are committed to handling your personal data confidentially.

• Your personal data will be well secured against unauthorized access.

• Your personal data will not be retained longer than necessary for providing good care.

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For medical data, the retention period is generally 20 years (from the last treatment), unless it is necessary to retain it for a longer period, for example, for your health or your children’s health. This will be determined by the treating physiotherapist.

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Your Rights as a Data Subject
You have the following rights:

• The right to know if and which personal data of yours is being processed.

• The right to access your own (electronic) file free of charge or to receive a copy of it (provided this does not violate the privacy of others).

• The right to view and receive a copy of these data (provided this does not violate the privacy of others).

• The right to correct, complete, or delete data if necessary.

• The right to request partial destruction of your medical data. This can only be granted if the data is not of significant importance to another person, and if the data does not need to be retained according to legal regulations.

• The right to add your own statement (of a medical nature) to your file.

• The right to object to the processing of your data in certain cases.

• The right to be informed about who has accessed your data (logging).

• The right to data portability. This means that you may transfer your personal data to another (healthcare) provider. The right to data portability applies to part of the data in your medical file.

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If you wish to exercise your rights, you can notify us verbally or in writing. Your interests can also be represented by a representative (e.g., a written proxy, curator, or mentor).

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Disclosure of Your Personal Data to Third Parties
The staff at Fysiotherapie Leidse Baan are required to handle your personal data confidentially. This means that the healthcare provider needs your explicit consent before disclosing your personal data. However, there are exceptions to this rule. Under legal provisions, the confidentiality of the healthcare provider may be broken, for example, when there is serious concern for your health or the health of a third party. In addition, recorded data may be shared orally, in writing, or digitally with other healthcare providers (e.g., your general practitioner) if necessary.

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Transfer of Your File
If you choose a new physiotherapist, it is important that your new physiotherapist is informed about your (medical) history. Your (medical) history is contained in your patient file. It is customary for your previous physiotherapist to transfer the file to your new physiotherapist. The previous physiotherapist will do this as soon as possible, and at least within one month after you request the file to be transferred to your new physiotherapist.

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Your file will be transferred personally or by registered post by your physiotherapist. You cannot take the original file with you, but you always have the right to access your file and request a copy. The file may also be transferred via email to the new physiotherapist (if possible). Both physiotherapists must ensure that their computers and internet connections are sufficiently secure.